Order Process 2018-06-14T09:46:20+00:00

Order Process

  1. Pick your design or style, either from our showroom, website, or a photo and/or sketch you have.
  2. Pick your wood type.
  3. Pick your dimensions, or stick with the standard dimensions.
  4. Pick your finish or stain.
  5. Pick other options: hardware, table edging, table shape, # of leaves, etc.
  6. Get a quote.
  7. Place your order. We will generate a Sales Order for you to review.  After final review we will require the 30% deposit in order to finalize your order.

Lastly, we will send your order to our Amish Craftsman who will begin construction of your handcrafted furniture. Please note, We are here to help you with every step to ensure your order is the exact piece of furniture you have been dreaming about.

Can I use my own hardware?

Yes, you are welcome to provide your own hardware.  We just ask that you bring it in to us, or mail it to us with confirmation postage several weeks before estimated delivery, so we can have our Amish builder install it. This does not change the price.

Can I bring in or email a photo or sketch and have it built?

Yes, remember that all of our furniture is custom made for you. Chances are we can make it (or very close) and it will be of much higher quality.

How long is my quote good for?

Your quote is good for 30 days.  Due to changes in raw materials, production, and freight, manufactures are constantly adjusting their price lists. If you want to lock in the price we quoted, we suggest placing your order as soon as possible.

How long does it take for my furniture to be built?

Each piece of furniture is made to order.  We will give you an estimate of completion, however, we do not guarantee furniture delivery dates.  We will do everything to get your order to you in a timely manner.  Please remember that our furniture is a treasured heirloom.  We think you’ll agree our furniture is worth the wait!

For local orders the time frame is typically 10-12 weeks.

For non-local customers it typically takes 14-16 weeks.

Order status may be checked by emailing us at [email protected], or by phone at 507.280.8000 or toll free 1.877.292.6474.

What will my finished piece look like?

The furniture you receive may be different in appearance from the items on the showroom floor due to wood characteristics.  Every piece of wood is different in its grain pattern, ability to accept the chosen stain, and its individual characteristics.  These are the special characteristics of natural wood furniture.  The wood used in the furniture may contain knots, pits, pin holes, differences in color or grain pattern, etc.  These are not defects in the material, but part of the natural beauty of real wood.  Also, because each piece of wood accepts stain differently, the colors on your furniture will not be exactly the same as items on the showroom floor.  All furniture is handcrafted, and so your furniture will be unique.  No two pieces are identical.

What if my furniture does not fit?

Nobody wants the unfortunate situation where the furniture you’ve ordered does not fit, where it’s too big for the room or won’t fit through your home’s doorways or entrances. So, when you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible.

What if I don’t like my finished piece? Can I return it or get a refund?

There are no returns or refunds on made to order furniture items.

Except in the case of a mistake or defect, we cannot be held responsible or liable for any customer dissatisfaction for their choice of stain, hardware, size, style, options, etc., on their furniture.  All pieces are built to order, so please be sure you are comfortable with your choices.

Payment

Items that are purchased directly from the showroom floor are paid in full at the time of purchase.  All custom orders require a 30% deposit to begin the build process. Remaining balance is due prior to pick up or delivery.

We accept Visa, Mastercard, Discover, and American Express for purchases in the store, and over the phone.  Additionally, we accept cash and checks in person at our store.  If paying by check, orders will not be processed until the check clears.

Return check policy; Any checks that are returned to us for insufficient funds will be accessed an additional $35.00 service fee.

Delivery/Shipping

Can I pick up my furniture?

Yes, once your furniture is completed, we will notify you.  You will have the option to pick up your order at our showroom in Rochester, MN. Your furniture doesn’t come boxed or wrapped. You will need to bring all the materials (i.e. moving blankets, straps, or other packing material) needed for transport. Also, we must warn you that solid wood furniture is extremely heavy and we can’t be responsible for any damage that may occur during loading or transport. We schedule most of our customer pick-ups by appointment on Saturdays. Once your furniture arrives, we will call you to schedule a convenient pick-up date and time.

Do you deliver locally? (Typically a 2-3 hour radius from our showroom in Rochester, MN)

Yes, we have a professional delivery team that takes pride in what they do! Our team runs an extremely tight ship! They are punctual and professional. Our team inspects each and every piece before delivery. We do not deliver anything to your home that we wouldn’t want in ours.

Free local delivery applies only to deliveries within a 10 miles radius of our store. We can quote you a fee, just by giving us a call.

Do you ship nationwide?

Yes, we use a local delivery person who travels many parts of the US. You can have your order shipped via curbside drop off, or white glove delivery. Please check out the delivery link here. We can quote you a fee, just by giving us a call.

When will I be contacted before nationwide delivery?

You will be contacted by our delivery service approximately 3-5 days before delivery.  They will give you the date and time (within a 4 hour window) that the delivery should be made.  Please note: Since our delivery person makes on average 20-40 deliveries per trip, over a 3-5 day period, they may experience unforeseen situations which may cause your delivery to be delayed into a new time frame or to the next day.  If this does happen, the in-home delivery person will contact you with a new delivery time.  We do not guarantee delivery times or dates.  They will always try to be on time for deliveries, but we do ask for you to be flexible.

What do I need to do regarding delivery and setup of the furniture?

  1. Either you, or someone you trust needs to be on location for the delivery.  This is important because at this point the furniture must be examined by the customer and then the delivery slip must be signed and accepted.
  2. Please have the room cleared of old furniture and a path to the room clear for the delivery.
  3. Please measure your room and stairways, if applicable to make sure the furniture will fit properly.  If we cannot safely place the furniture in the desired space, then it will be placed in an alternate area of your home.  Some of the items we sell are very large and heavy and do not go up stairways or around turns very well.  If you are unsure if an item will fit, please ask your sales person for exact measurements prior to ordering.

Warranty/Repair

What type of Guarantee do you offer for your furniture?

If your furniture fails during normal household use in the lifetime of the original owner due to problems in either the workmanship or material, we’ll repair or replace it for free, with the following exceptions:

Lights, as well as all finishes, fabrics and leather are warrantied for one year; the moving parts in our desk chairs and recliners are warrantied for three years.

Normal wear, alteration, or misuse is excluded from this warranty.

Keep in mind that natural variation of color, aging, character, and stain are to be expected with any natural product and have no effect on the structural integrity or durability of your furniture. Additionally, this warranty does not apply to issues regarding failure to maintain 35%-45% humidity in the home or office or exposure to direct heat sources.

While we fully appreciate the beauty of unfinished furniture, we are unable to extend our warranty to any furniture that’s not protected by our exceptional finish.

*Please note: Any shipping costs related to the warranty, to and from our showroom, are the responsibility of the customer.

Can you repair furniture?

We do not offer repair of furniture, unless it was purchased from us.

Can you get me parts for an old piece of furniture?

If you purchased the furniture from us, we will be happy to order replacement parts, if they are still available to us. Unless covered by warranty, the customer will be responsible for parts and shipping.  We cannot provide parts for antiques or furniture purchased elsewhere.