- Pick your design, either from our showroom, website, or a photo and/or sketch you have.
- Pick your wood type
- Pick your dimension, or stick with the standard dimensions
- Pick your finish or stain
- Pick other options: hardware, table edging, table shape, # of leaves, etc.
Lastly, we finalize your order and send it to our Amish builder who begins construction. We are here to help you with every step to ensure you order the exact piece of furniture you have been dreaming about.
Can I use my own hardware?
Yes, you are welcome to provide your own hardware. We just ask that you bring it in to us several weeks before estimated delivery, so we can have our Amish builder install it. This does not change the price.
Can I bring in or email a photo or sketch and have it built?
Yes, remember that all of our furniture is custom made for you. Chances are we can make it (or very close) and it will be of much higher quality.
How long is my quote good for?
Your quote is good for 30 days. Due to changes in raw materials, production, and freight, manufactures are constantly adjusting their price lists. Because of our low profit margins, we must adjust our prices accordingly. If you want to lock in the price we quoted, we suggest placing your order as soon as possible.
How long does it take for my furniture to be built?
Each piece of furniture is made to order. We will give you an estimate of completion, however, we do not guarantee furniture delivery dates. We will do everything to get your order to you in a timely manner. Please remember that our furniture is a treasured heirloom. We think you’ll agree our furniture is worth the wait!
*Temporary wait times (as of 1/1/21) are a bit longer as of due to greater demand of American made furniture, which is occurring industry wide.
For local customers, (within 2 hours of our Rochester, MN showroom) the timeframe is approx. 16-18 weeks.
For non-local customers the timeframe is approx. 18-22 weeks.
Order status may be checked by emailing us at firstname.lastname@example.org, or by phone at 507.280.8000 or toll free 1.877.292.6474.
*Please note we have very limited communication with our builders while furniture is in production. We can only give true updates when your order has reached our finish shop. Feel free to check back in with us if 3 weeks have passed since our last conversation. We will do our best to answer any questions you may have, but unfortunately may not know anything until your order actually reaches our shop.
What will my finished piece look like?
The furniture you receive may be different in appearance from the items on the showroom floor. Every piece of wood is different in its grain pattern, ability to accept the chosen stain, and its individual characteristics. These are the special characteristics of natural wood furniture. The wood used in the furniture may contain knots, pits, pin holes, differences in color or grain pattern, etc. These are not defects in the material, but part of the natural beauty of real wood. Also, because each piece of wood accepts stain differently, the colors on your furniture will not be exactly the same as items on the showroom floor. All furniture is handcrafted, and so your furniture will be unique. No two pieces are identical.
What if I don’t like my finished piece?
Except in the case of a mistake or defect that we have made, we cannot be held responsible or liable for any customer dissatisfaction for their choice of stain, hardware, size, style, options, etc., on their furniture. All pieces are built to order, so please be sure you are comfortable with your choices.
*Please note: If you are trying to match existing furniture that you currently own to new furniture being ordered, we CANNOT guarantee a stain match. Stain formulas and finishing techniques may vary and change over time, therefore may not match.