What is White Glove Delivery (In Home)?
($450 total for your entire order to the contiguous U.S.)
At Deutsch Furniture Gallery, we know that the successful delivery of your furniture is critical to your purchase, and guarantee a complete world-class shopping experience by providing our own delivery service—from our home in Rochester, MN to yours.
We guarantee that the best team in the industry will not only deliver your new home furnishings, but also set up and properly place your furniture with the utmost care and professionalism. With Deutsch Furniture Gallery White-Glove Delivery service, you can expect:
All items blanket-wrapped and strapped down for safe travel.
Placement of your new furnishings in the room of your choice, including additional floors.
Complete assembly, set-up and installation of most pieces.
We are not able to mount or anchor anything to the wall, including mirrors or wall/murphy beds. The following items are not able to be assembled with White Glove Delivery, and will be the customer’s responsibility to assemble:
- Wall/Murphy Beds
- Cribs or Cradles
- Grandfather Clocks
- Bunk Beds
Removal of all packing debris.
Although our furniture is only handled by experienced delivery drivers that handle high quality Amish furniture frequently, there may be an occasional instance that you may experience an issue.
During delivery, whether it be In Home or Curbside, it is your responsibility to inspect all furniture being delivered to you while the delivery driver is present.
If any damage is noted please contact us right away, while the delivery driver is still at your residence. We may need to bring the damaged furniture back at the time of delivery for repair. Any damage noted after the delivery driver leaves will not be covered. Therefore, please carefully take time to inspect all items in your order.
- Exact delivery dates are unknown at time of order.
- Our normal process is to let you know when your furniture is ready to be delivered by our driver within a 7-10 day window.
- We do not use big box freight companies. Our independent drivers deliver nationwide, and travel each state once per month during a limited timeframe window.
- We recommend the customer have an additional person who can be there for the delivery if your schedule does not allow for flexibility.
- If you are not able to be there during the time frame they are in your state, we will need to move your delivery to the following month.
- Please let us know if you have any questions prior to ordering.
What do I need to do to prepare for my WHITE GLOVE IN HOME delivery?
- Either you, or someone you trust needs to be on location for the delivery. This is important because at this point the furniture must be examined by the customer and then the delivery slip must be signed and accepted.
- Please have the room cleared of old furniture and a path to the room clear for the delivery. Our driver will not help move any existing furniture or haul away any old furniture. If we arrive and the space where you want the new furniture placed is not cleared, we will not be able to set up your furniture.
- Please measure your room and stairways, if applicable to make sure the furniture will fit properly. If we cannot safely place the furniture in the desired space, then it will be placed in an alternate area of your home. Some of the items we sell are very large and heavy and do not go up stairways or around turns very well. If you are unsure if an item will fit, please ask your sales person for exact measurements prior to ordering.
What is Curbside Delivery?
($195 for your entire order to the contiguous U.S.)
For curbside delivery, you must have someone present at delivery for unloading the furniture off the end of the truck, and we recommend a couple of others to assist, depending on the size of the order. It is the customer’s responsibility to take the furniture inside the home. We will not enter the home with the curbside option. The delivery will be made with only the driver. You are responsible for assembling your furniture.
- Exact delivery dates are unknown at time of order.
- Our normal process is to let you know when your furniture is ready to be delivered by our driver within a 7-10 day window.
- We do not use big box freight companies. Our independent drivers deliver nationwide, and travel each state once per month during a limited timeframe window.
- We recommend the customer have an additional person who can be there for the delivery if your schedule does not allow for flexibility.
- If you are not able to be there during the time frame they are in your state, we will need to move your delivery to the following month.
- Please let us know if you have any questions prior to ordering.
What do I need to do to prepare for my CURBSIDE delivery?
- Either you, or someone you trust needs to be on location for the delivery. This is important because at this point the furniture must be examined by the customer and then the delivery slip must be signed and accepted.
PLEASE NOTE: Other Important Details for both White Glove & Curbside Delivery(Updated 8/2023)
Our delivery team delivers furniture 7 days a week on occasion as they travel from our area to you and may require some flexibility from you.
There are circumstances beyond our control that may delay your delivery, these could include weather, high traffic areas, personal, or other uncontrollable circumstances.
If you choose to change your delivery method, you must let us know prior to receiving the furniture. We are unable to change it when we arrive at your home.
Large orders may be subject to higher delivery fees.
Any furniture purchased directly off of our showroom floor will be charged the White Glove Delivery Fee of $450.
Islands and Restricted Access Areas
We are not able to deliver to addresses on islands only accessible by ferry or areas where access is limited to narrow windows separated by hours. An example of this would be Martha’s Vinyard.
We understand that furniture needs to be delivered to these areas too, and will offer our curbside delivery service to 3rd party facilitators that service these areas at an additional cost to the customer.
If we are able to deliver to areas that require Ferry Fees, these fees will be the responsibility of the customer and will be added to your order.
COI Fee
Starting September 1, 2023, we are instituting a $100 fee for deliveries requiring a Certificate of Insurance (COI). This Certificate required by a building prior to allowing a business to deliver or perform a service there. It is specific to the building and tenant and must meet the building’s liability limit requirements for each COI, which must be custom generated for each customer.
Most, though not all, COIs are required by buildings in the New York City area. Customers must notify us when the order is placed that a COI is required. If we do not obtain this COI request in the appropriate timeframe, it may delay your delivery until the next round of deliveries to allow time to process their COI requirement.
